Effective Date: [Insert Date]

Welcome to Paragon Bullion ("Paragon Bullion," "we," "our," or "us"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website, contact us, request laboratory testing, purchase products, or use any of our services.

Our website is intended for customers worldwide. Depending on your country or region, additional privacy rights may apply under local laws.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

• Visitors to our website.
• Customers purchasing products or services.
• Individuals requesting laboratory testing or consultations.
• Business partners, suppliers, and vendors.
• Anyone communicating with Paragon Bullion through our website, email, telephone, or other communication channels.

This Privacy Policy does not apply to third-party websites or services that may be linked from our website.

2. Information We Collect

We may collect information that you voluntarily provide, information generated through your use of our website, and information obtained from lawful third-party sources.

Personal Information

Depending on your interaction with us, we may collect:

• Full Name
• Company Name
• Job Title
• Email Address
• Telephone Number
• Billing Address
• Shipping Address
• Country of Residence
• Payment Information (processed through secure payment providers)
• Laboratory service requests
• Jewellery design requirements
• Product inquiries
• Photographs, drawings, CAD files, or technical documents you provide
• Customer communications
• Any other information you voluntarily submit

Technical Information

When you use our website, we may automatically collect:

• IP Address
• Browser Type
• Operating System
• Device Information
• Date and Time of Access
• Pages Visited
• Website Navigation Activity
• Referral URLs
• Session Information
• Cookie Data
• Approximate Geographic Location

This information helps us improve website performance, maintain security, and better understand how visitors use our website.

3. How We Use Your Information

We may use your information to:

• Respond to inquiries.
• Provide laboratory testing services.
• Manufacture jewellery.
• Process orders.
• Deliver products.
• Prepare quotations.
• Verify customer identity where appropriate.
• Process payments.
• Provide customer support.
• Improve our products and services.
• Operate and maintain our website.
• Detect and prevent fraud.
• Protect our legal rights.
• Comply with legal and regulatory obligations.
• Send service-related communications.
• Send marketing communications where permitted by law or with your consent.

We do not use personal information for purposes incompatible with those described in this Privacy Policy without obtaining any required consent.

4. Legal Basis for Processing

Where required by applicable law, we process personal information on one or more of the following legal bases:

• Your consent.
• Performance of a contract.
• Compliance with legal obligations.
• Protection of legitimate business interests.
• Establishment, exercise, or defense of legal claims.

5. Sharing of Information

We respect your privacy.

We do not sell or rent your personal information.

We may disclose information only when reasonably necessary to:

• Payment processors.
• Shipping and courier companies.
• IT service providers.
• Website hosting providers.
• Professional advisors.
• Insurance providers.
• Regulatory authorities.
• Law enforcement agencies when legally required.
• Courts or government authorities pursuant to applicable law.

All disclosures are limited to information reasonably necessary for the applicable purpose.

6. International Data Transfers

Because Paragon Bullion serves customers worldwide, your personal information may be processed, stored, or transferred to countries outside your country of residence.

Where required by applicable law, we take reasonable steps to implement appropriate safeguards for international data transfers.

By using our website or submitting information to us, you acknowledge that such transfers may occur.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete requested services.
• Fulfill contractual obligations.
• Maintain business records.
• Resolve disputes.
• Enforce our legal rights.
• Comply with legal, tax, accounting, or regulatory requirements.

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access.
• Unauthorized disclosure.
• Loss.
• Misuse.
• Alteration.
• Destruction.

While we strive to maintain appropriate security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Laboratory Samples and Submitted Materials

Customers may submit precious metals, jewellery, gemstones, technical drawings, digital files, photographs, or related materials in connection with laboratory testing or manufacturing services.

Information and materials submitted for service purposes may be retained as reasonably necessary for quality assurance, recordkeeping, dispute resolution, regulatory compliance, or other legitimate business purposes, unless otherwise prohibited by law or agreed in writing.

Paragon Bullion does not acquire ownership of customer intellectual property solely because it is submitted for quotation, testing, or manufacturing.

10. Marketing Communications

Where permitted by law, we may send newsletters, service updates, promotional offers, or industry information.

You may unsubscribe from marketing communications at any time by:

• Using the unsubscribe link in our emails.
• Contacting us directly.

Service-related communications regarding active orders or customer support may still be sent where necessary.

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Operate the website.
• Improve functionality.
• Analyze website performance.
• Enhance user experience.
• Remember user preferences.

Please review our separate Cookie Policy for additional information.

12. Your Privacy Rights

Depending on your location, you may have rights under applicable privacy laws, including the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permitted.
• Request restriction of processing.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of your personal information where applicable.

Requests will be handled in accordance with applicable law and may be subject to identity verification.

13. Children's Privacy

Our website and services are intended for adults and business customers.

We do not knowingly collect personal information from children under the age required by applicable law without appropriate authorization.

If we become aware that personal information has been collected from a child contrary to applicable law, we will take reasonable steps to delete it.

14. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business operations, technology, or legal requirements.

The revised version will become effective upon publication on this page unless otherwise stated.

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy to the extent permitted by applicable law.