Shipping, Repairs & Returns

Effective Date: [Insert Date]

At Paragon Bullion, we are committed to providing professional laboratory services, precious metals testing, jewellery manufacturing, and jewellery repair with transparency and exceptional customer service. This Shipping, Repairs & Returns Policy outlines the terms governing shipments, repairs, manufacturing, returns, cancellations, warranties, and customer responsibilities.

By placing an order or using our services, you acknowledge that you have read and accepted this policy.

1. Scope of This Policy

This policy applies to:

Gold, Silver, Platinum & Palladium Testing Services
Jewellery Repair & Restoration
Gold & Diamond Jewellery Manufacturing
Custom Jewellery Orders
Domestic and International Shipments
Products purchased directly from Paragon Bullion

Certain products or services may be subject to separate written agreements that will prevail where applicable.

2. Shipping Your Items to Paragon Bullion

Customers sending jewellery, precious metals, gemstones, or other materials to Paragon Bullion should:

Package all items securely.
Use a reputable courier service with shipment tracking.
Purchase adequate shipping insurance based on the item's value.
Retain proof of shipment and tracking information until delivery is confirmed.
Comply with all applicable customs, export, and import regulations.

Paragon Bullion is not responsible for items that are lost, delayed, damaged, or incorrectly addressed before they are received by us.

3. Receiving and Inspection

Upon receipt, submitted items may be:

Logged into our system.
Inspected for visible condition.
Photographed for identification and record-keeping where appropriate.
Assigned a service reference number.

Customers should promptly notify us if any submitted inventory list or service request contains errors.

4. Laboratory Testing Services

Laboratory testing is performed on the materials submitted by the customer using recognized analytical methods and appropriate testing procedures.

Testing reports:

Reflect the condition of the submitted sample at the time of examination.
Apply only to the tested sample.
Are based on the information and materials provided.
Are subject to accepted scientific and instrument measurement tolerances.

Laboratory testing does not constitute:

A guarantee of future performance.
An investment recommendation.
A market valuation.
An insurance appraisal unless expressly stated.
Certification beyond the scope of the report.

Testing services are considered complete once the report or agreed deliverable has been provided.

5. Jewellery Repair Services

Each jewellery item is individually assessed before repair work begins.

Where appropriate, we may provide:

A repair estimate.
Recommended repair options.
Estimated completion timeframe.
Notification of known risks associated with the repair.

Certain items, particularly antique, vintage, heavily worn, or previously repaired jewellery, may contain hidden structural weaknesses that cannot reasonably be identified before work begins.

While every reasonable effort is made to complete repairs successfully, Paragon Bullion cannot guarantee that all items can be repaired without risk due to their condition.

We reserve the right to decline repairs that we reasonably believe cannot be completed safely or to an acceptable standard.

6. Custom Jewellery Manufacturing

Each custom jewellery project is manufactured according to the customer's approved specifications.

Before production begins, customers are responsible for reviewing and approving:

Design concepts.
CAD renderings (where applicable).
Dimensions.
Metal type and purity.
Gemstone selection.
Engravings.
Production specifications.
Pricing.

Once production has commenced:

Design modifications may not be possible.
Additional charges may apply for approved changes.
Delivery timelines may be revised.

Because every custom piece is individually manufactured, reasonable variations in finish, texture, dimensions, weight, and natural gemstone characteristics may occur and shall not be considered defects where they do not materially affect the approved design.

7. Production & Repair Timeframes

Estimated completion times are provided for planning purposes only.

Production and repair schedules may be affected by:

Design complexity.
Material availability.
Precious metal sourcing.
Gemstone availability.
Quality control requirements.
Customer approval delays.
Public holidays.
Customs procedures.
Transportation delays.
Events beyond our reasonable control.

Paragon Bullion will make reasonable efforts to keep customers informed of significant delays.

8. Shipping Completed Orders

Completed orders may be shipped using reputable domestic or international courier services.

Where available, customers will receive shipment tracking information.

Delivery times are estimates provided by the carrier and are outside Paragon Bullion's control.

Customers are responsible for:

Providing accurate shipping information.
Paying applicable customs duties, import taxes, brokerage fees, or governmental charges unless otherwise agreed.
Complying with import requirements in the destination country.

Risk of loss generally transfers upon delivery to the carrier or recipient, unless otherwise required by applicable law.

9. Final Sale Policy – No Returns or Refunds

All Sales Are Final

Unless required by applicable law, all sales are final.

Paragon Bullion does not accept returns, exchanges, cancellations, or refunds for any products or services after an order has been confirmed, processed, manufactured, shipped, delivered, or completed.

This policy applies to, but is not limited to:

Gold bullion and precious metals
Silver bullion and precious metals
Platinum and palladium products
Diamonds and gemstones
Jewellery
Custom jewellery
Made-to-order products
Personalized or engraved items
Laboratory testing services
Assay reports and certificates
Jewellery repair and restoration services
Consultation services
Digital reports or documents
Any other products or services offered by Paragon Bullion

Customers are encouraged to review all quotations, specifications, measurements, designs, pricing, and order details carefully before confirming any purchase.

10. Order Cancellations

Once an order has been accepted by Paragon Bullion, it is considered final.

Paragon Bullion does not accept order cancellations after confirmation.

If, in exceptional circumstances and at our sole discretion, we agree to cancel an order before work has commenced, any deposits paid may be retained in whole or in part to cover administrative expenses, payment processing fees, currency fluctuations, or other costs already incurred.

Orders involving custom manufacturing, laboratory testing, special procurement, personalized products, or repair services cannot be cancelled once work has commenced.

11. No Refund Policy

Except where required by applicable law, Paragon Bullion does not provide refunds under any circumstances.

No refunds will be issued for:

Customer change of mind
Incorrect product selection
Market price fluctuations
Precious metal price movements
Delayed courier delivery
Customs delays
Import duties or taxes
Failure to collect shipments
Customer refusal of delivery
Incorrect information provided by the customer
Completed laboratory testing
Completed repair services
Custom-manufactured products
Personalized or engraved items
Special orders
Digital reports, certificates, or documentation

If a shipment is returned to Paragon Bullion because of an incorrect address, refusal of delivery, failure to pay customs charges, or failure to collect the shipment, any costs incurred for return shipping, storage, insurance, customs fees, or re-shipment shall be the sole responsibility of the customer.

Nothing in this policy limits or excludes any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

13. Customer Responsibilities